Privacy Policy

Effective Date: 28 November 2025  ·  Last Updated: 22 July 2026

SuperNode Ventures Private Limited, referred to in this Privacy Policy as “SuperNode”, “we”, “us” or “our”, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share and protect information when you visit www.getsupernode.com, submit an enquiry, request a consultation, communicate with us or otherwise interact with SuperNode.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal data collected through:

• the SuperNode website;
• contact, consultation or enquiry forms;
• emails, telephone calls and other communications initiated through the website;
• meetings or discussions arising from an enquiry submitted through the website; and
• basic website security, hosting and analytics technologies.

This Privacy Policy does not apply to personal data processed by SuperNode on behalf of its clients under separate contracts or data-processing arrangements.

2. Personal Data We Collect

2.1 Information provided by you

When you submit an enquiry or request to speak with us, we may collect:

• your name;
• email address;
• telephone or mobile number;
• company or brand name;
• designation or role;
• details included in your message or enquiry;
• your preferred date or method of contact; and
• any other information that you voluntarily provide to us.

Please do not provide sensitive personal data, financial information, passwords, health information, government identification documents or other confidential personal information through the general enquiry form unless specifically requested by SuperNode through an appropriate and secure process.

2.2 Information collected automatically

When you access the website, our website hosting, security or analytics systems may automatically collect limited technical information such as:

• IP address;
• browser and device type;
• operating system;
• date and time of access;
• pages viewed;
• referring website;
• approximate location derived from IP address; and
• website performance, security and error logs.

We use this information primarily to operate, secure and improve the website.

3. How We Use Personal Data

We may use your personal data to:

• respond to your enquiry;
• contact you by email, telephone, WhatsApp or another communication method requested or reasonably expected by you;
• schedule and conduct meetings, demonstrations or consultation calls;
• understand your business requirements;
• evaluate a potential commercial relationship;
• prepare and share proposals, service information or relevant documentation;
• maintain records of communications and business enquiries;
• follow up on an enquiry submitted by you;
• improve the website, services and customer experience;
• protect the security and integrity of our website and systems;
• detect or prevent fraud, misuse and security incidents;
• establish, exercise or defend legal rights;
• comply with legal, regulatory, tax, accounting and governmental requirements; and
• send promotional or informational communications where you have consented to receive them or where otherwise permitted under applicable law.

Submitting a request to speak with us allows SuperNode to contact you regarding that specific request. We will not treat the submission of an enquiry as blanket consent for unrelated promotional communications.

4. Grounds for Processing

We process personal data only for lawful purposes. Depending on the circumstances, the processing may be based on:

• your consent;
• your voluntary provision of personal data for a specified purpose, such as asking SuperNode to contact you;
• steps required to respond to your request or enter into a commercial relationship;
• performance of a contract with you or your organisation;
• compliance with a legal obligation;
• protection of our systems, business and legal rights; or
• another ground permitted under applicable Indian law.

Where processing is based on consent, you may withdraw your consent by contacting us using the details provided in this Privacy Policy.

5. Communication Preferences

We may contact you using the email address or telephone number provided by you for purposes connected with your enquiry.

Where you separately agree to receive marketing communications, you may unsubscribe at any time by:

• using the unsubscribe option included in the communication;
• replying with an opt-out request; or
• emailing us at contact@getsupernode.com.

Withdrawal from marketing communications will not prevent us from contacting you regarding an ongoing enquiry, contract, service-related issue, legal obligation or another non-promotional matter.

6. Cookies and Similar Technologies

The website may use cookies and similar technologies for essential website operation, security, performance measurement and analytics.

Essential cookies may be required for the website to function correctly. Where non-essential analytics or advertising cookies are used, SuperNode will provide appropriate information and consent options where required under applicable law.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Sharing of Personal Data

We may share personal data only where reasonably necessary with:

• authorised employees, directors and representatives of SuperNode;
• service providers supporting website hosting, cloud storage, email, customer relationship management, cybersecurity, communications or business operations;
• professional advisers such as lawyers, auditors, accountants and consultants;
• regulators, courts, law-enforcement authorities or government agencies where required by law;
• a prospective purchaser, investor, successor or transaction adviser in connection with a merger, restructuring, financing, acquisition or transfer of all or part of our business; and
• other persons where you have specifically authorised the disclosure.

Service providers receiving personal data are expected to process it only for the permitted purpose and to maintain appropriate confidentiality and security safeguards.

SuperNode does not sell or rent personal data collected through its website enquiry forms.

8. International Data Transfers

Some technology or cloud service providers used by us may process or store information outside India.

Where personal data is transferred outside India, we will take reasonable steps to ensure that the transfer is made in accordance with applicable Indian law and is subject to appropriate contractual, technical and organisational safeguards.

Transfers may also be subject to restrictions or requirements notified by the Government of India from time to time.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Personal data relating to an enquiry will generally be retained for up to 24 months from the last meaningful interaction, unless:

• discussions result in an ongoing commercial relationship;
• you request continued engagement;
• a longer period is required under a contract;
• retention is necessary for legal, regulatory, accounting, taxation, fraud-prevention or dispute-resolution purposes; or
• another retention period is required or permitted by applicable law.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

10. Security of Personal Data

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.

These measures may include:

• access controls and role-based permissions;
• password and authentication controls;
• secure website and communication protocols;
• restricted access to enquiry records;
• contractual confidentiality obligations;
• security monitoring and system logs;
• reasonable backup and recovery processes; and
• assessment of service providers that process personal data on our behalf.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.

11. Personal Data Breaches

If we become aware of a personal data breach, we will investigate the incident and take reasonable steps to contain, mitigate and remediate it.

Where required under applicable law, SuperNode will notify affected individuals, the Data Protection Board of India, CERT-In or another competent authority in the prescribed manner.

12. Your Rights

Subject to applicable law and any legally permitted limitations, you may request to:

• obtain information about the personal data processed by us;
• access a summary of your personal data and how it is being used;
• correct inaccurate or misleading personal data;
• complete incomplete personal data;
• update outdated personal data;
• withdraw consent previously provided by you;
• request deletion or erasure of personal data that is no longer required;
• obtain information regarding relevant parties with whom your personal data has been shared;
• raise a grievance regarding the processing of your personal data; and
• nominate another individual to exercise your rights in the event of death or incapacity, where this right is applicable.

To exercise a right, email us at contact@getsupernode.com with:

• your name;
• the email address or telephone number used to contact SuperNode;
• a description of your request; and
• information reasonably necessary to verify your identity.

We may request additional information where necessary to verify the request and prevent unauthorised disclosure or deletion.

We aim to respond within 30 days or within such other period as may be prescribed under applicable law. Certain information may continue to be retained where required for compliance with law, contractual obligations, dispute resolution, fraud prevention or the establishment or defence of legal claims.

13. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time by contacting us.

Withdrawal of consent:

• will not affect processing lawfully undertaken before the withdrawal;
• may prevent us from responding to or continuing with your request where the relevant information is necessary for that purpose; and
• will not require deletion of information that we are legally required or permitted to retain.

We will take reasonable steps to ensure that relevant service providers also stop processing the personal data where required.

14. Children’s Personal Data

The website and SuperNode’s services are intended for businesses and persons who are at least 18 years old.

We do not knowingly request personal data from children. If we become aware that personal data of a child has been submitted without appropriate authorisation, we will take reasonable steps to delete it, unless retention is required by law.

15. Third-Party Websites

The website may contain links to third-party websites or services. SuperNode does not control the privacy or security practices of those third parties.

You should review the privacy policy of the relevant third party before providing personal data through its website or service.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our website or services;
• the personal data we process;
• our service providers and operational practices; or
• applicable laws and regulatory requirements.

The revised Privacy Policy will be published on the website with an updated “Last Updated” date. Where a change materially affects how we process personal data, we may provide an additional notice where reasonably practicable or legally required.

17. Contact Us

For questions regarding this Privacy Policy, contact: